Refund & Return Policy

Last updated: 07/29/2026

Thank you for shopping with Precipice Group. We want you to love what you receive. Because our products are made especially for you, please read this policy carefully before placing an order.

Made-to-order products

All of our items are printed and produced on demand — nothing is made until you order it, and each piece is created specifically for you. For that reason, we cannot accept returns or exchanges for buyer's remorse, an incorrect size or color chosen at checkout, or a simple change of mind. Please review your order carefully — including size charts — before completing your purchase.

Damaged, defective, or misprinted items

If your order arrives damaged, defective, or misprinted, we'll make it right with a free replacement or a refund. You do not need to ship the original item back.

To qualify, please contact us within 30 days of the delivery date at theprecipicegroup@gmail.com and include:

• Your order number

• A clear photo of the affected item showing the issue (e.g. a manufacturing flaw, warped or faded print, wrong placement, or wrong item)

• If multiple items with the same design are affected, one photo showing them together

We review each request and will confirm whether it's approved before arranging your replacement or refund.

Lost or undelivered packages

If your package is lost in transit, please contact us within 30 days of the estimated delivery date so we can arrange a reshipment or refund. If a package is returned to our fulfillment center due to an incorrect or incomplete address you provided, you may be responsible for the cost of reshipment.

Wrong size or color

Because each item is produced individually, we're unable to offer free size or color exchanges. If you're unsure about sizing, please check the size guide on the product page or reach out before ordering — we're happy to help. (Optional: If you choose to offer exchanges at the customer's expense, describe that here.)

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at theprecipicegroup@gmail.com. We can only make changes if the order has not yet entered production. Once an item is in production, it can no longer be modified or cancelled.

How refunds are processed

Approved refunds are issued to your original payment method within 14 business days of approval. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable except where an item was damaged, defective, or misprinted.

Customs, duties, and taxes

For international orders, additional customs fees, duties, or taxes may be charged by your local customs office. These charges are outside our control and are the customer's responsibility.

Contact us

Questions about a return or refund? Email us at theprecipicegroup@gmail.com and we'll be glad to help.

Legal disclaimer

The information in this Refund & Return Policy is provided for general informational purposes only and is subject to change without notice. While we make every effort to fulfill orders accurately, Precipice Group makes no warranties, express or implied, regarding the products beyond those required by applicable law.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws, including any statutory right to a refund, replacement, or repair for faulty goods. Where any provision of this policy conflicts with your mandatory legal rights, those legal rights take precedence.

To the fullest extent permitted by law, Precipice Group shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

This policy is governed by the laws of the United States, without regard to its conflict-of-law provisions.